Services
Field Service
With more than 40 years of customer service experience, Delta Medical Systems understands the unique challenges of the rural and community hospital market, as well as the flexible needs of private practice start-ups. Equipment downtime costs you money and prevents you from giving patients the best, safest care. That’s why it’s important to choose a reliable service partner you can trust.
Delta ensures your Siemens Healthineers imaging systems are ready when you and your patients need them most. We service Siemens Healthineers CT, X-ray, mammography, and surgery equipment in Minnesota, Wisconsin, Illinois, and Michigan.
- Fast Local Service
Delta’s local field service team members are ready to be dispatched at a moment’s notice, delivering a fast, simple service experience. Our friendly and knowledgeable Customer Service Engineers provide remote diagnostics, onsite repairs, and support to get your equipment back up and running.
- OEM Trained Professionals
As an Advanced Partner for Siemens Healthineers, all of our Customer Service Engineers are OEM trained. We stay current with the newest technology and product updates through web-based and hands-on training—direct from Siemens Healthineers.
- Satisfied Customers
Our customers are our best advocates, consistently giving praise for Delta Service Engineers.
* Based on 2020 Delta Customer Service Surveys
Hear What Our Service Customers Are Saying:
“Every service engineer that I have worked with at Delta is top notch.”
“First class – prompt, professional, and cares about our facility needs.”
“This is the reason I purchased the device – service is always excellent!”
“I appreciate how Delta is handling the situation related to COVID-19. They are looking ahead and being proactive to make sure we will be up and running as needed.”
Service Agreements
Your organization deserves the robust services, expertise, and response time once exclusively reserved for large hospitals. We know your critical Siemens imaging systems demand real-time remote management and reliable Customer Service Engineers to identify, diagnose, and perform repairs with minimal interruption to your workflow. That’s why Delta provides a range of comprehensive, value-enhanced service plans to fit your unique needs.
Choose Delta Medical Systems for the experience and training of a large OEM, delivered with the community-minded care of a local provider.
Delta Service Plans Include:
- 24/7 On-call support
- Spare parts coverage
- Parts delivery
- Preventative maintenance and updates
- Safety and quality inspections
- Remote services
- And more
Contact our customer service team to find an equipment service plan tailored for you. Call 800-798-7574
Project Management
Whether your project is a simple relocation or building a multi-modality suite, Delta Medical Systems will make sure it’s done right. Our project management team is here to ensure your equipment installation and implementation are completed on time and on budget.
A dedicated Delta Project Manager will be your key contact throughout the process. They will work with your team to understand your facility’s unique needs and help define goals, objectives, and timelines that will produce the best results.
Your Project Manager will help you plan each aspect of your project, including:
- Scheduling
- Site Preparation
- Construction
- Rigging
- Installation
- Training
We know that the sooner your staff can use your new equipment, the sooner you can treat patients and generate revenue. That’s why we closely monitor key milestones for scheduling, permits, inspections, testing, and training. We keep the project moving so you can get to work!
Applications Training
Operators need proper training to get the best results from an advanced medical imaging system. As your partner in imaging excellence, we’re here to support you from day one. Delta’s applications team provides onsite training for Siemens Healthineers surgical and urological imaging systems. Our goal is to ensure all staff who will be using your equipment will feel confident and prepared to produce the best results.
We can train any staff who will operate the system, including:
- Radiologists
- System Administrators
- Technologists
- And everyone in between
Delta’s applications team will be with you from installation to completion to ensure your team is ready for their first patient.
Marketing Support
Your facility and your community are distinctly unique—your marketing shouldn’t be anything less! Delta’s marketing team can help you maximize your ROI with custom promotional materials to raise awareness and educate key target audiences about your Siemens Healthineers imaging system.
As a Delta customer, our marketing support team can provide:
- High-resolution Siemens Healthineers equipment images
- Custom campaign designs and templates
- Brochures, flyers, and promotional materials
- Copy you can use in your own marketing projects
Check out Siemens Healthineers’ Marketing Toolkits for a glimpse of what we can provide. Contact your Delta sales representative to learn more.
Leasing Program
Partner with Delta Medical Systems to rent or lease a Siemens Healthineers mobile C-arm. It’s a cost-effective and efficient way to get industry-leading technology without the long-term commitment.
Our affordable C-arm lease plans include:
- Use of a new or manufacturer refurbished Siemens Healthineers C-arm
- Parts and labor warranties
- Equipment installation and calibration
- Applications training for your staff
Let’s Get Started
Work with our team of dedicated experts to find the right equipment, services, and support to enhance your patient experience and optimize your productivity and profitability today.
Delta Medical Systems, Inc.
3280 Gateway Road, Ste. 200
Brookfield, WI 53045
(800) 798-7574
© Delta Medical Systems, Inc. All Rights Reserved