Field Service

 

biomedical field services

We care about what matters most to youpatient care. We understand that equipment downtime prevents you from caring for your patients. 

Our field service team members are positioned locally in order to deliver a responsive, uncomplicated service experiencethey can be dispatched at a moment's notice. 

The Customer Service Engineers (CSEs) provide remote diagnostics, on-site repairs, and support to get your Siemens imaging equipment up and running. 

Our team is OEM trained and has years of experience. They keep up-to-date on the newest technology and product updates through web based and hands on training from Siemens Healthineers.  

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Greg Frystak

Service Manager 

"We bring the experience and training of a large OEM with the community-minded focus of a local provider."

For more information contact our Customer Service Team: 800.798.7574 

 


Our Net Promoter Score(NPS) shows how satisfied and loyal our customers are.

NPS is derived from our customer service and post-install surveys. Learn more about NPS

 

Service Agreements

 

Your organization deserves the robust services and expertise once reserved exclusively for large hospitals. Delta provides a range of comprehensive, value-enhanced service plans to fit your needs. 

Critical systems demand real-time remote management and OEM trained Customer Service Engineers to identify, diagnose, and perform repairs with minimal interruption to your workflow. 

As an Advanced Partner of Siemens Healthineers, we get direct access to the knowledge base, mission critical technology and support services needed to keep your operation healthy. The partnership also affords us the additional resources to assess your facility's needs with business consulting, financial review and cash-flow analysis. 

Contact our Customer Service Team to find a tailored service plan for you: 800.798.7574

Learn more about our service agreements. 

 

 

Project Management

 

Check out our site Readiness Guide

With our Project Management Team, your project is guided by our Quality Assurance Program. Your dedicated Project Manager is your single point of contact during the entire process to ensure your project is on time and on budget:

  • Scheduling
  • Site Preparation
  • Construction
  • Rigging
  • Installation
  • Training

Unique facility demands will be met with customized construction solutions that allows your team's time and talents to be utilized to their fullest. 

Talk to an expert today: 
800.798.7574

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Andy Kothadia

Solutions Implementation Manager

"Our Project Management Team has the experience to implement your projects in a timely & cost-efficient manner, backed by OEM training, PMP certification & Quality Policy. We are your dedicated project contact."

 

Applications Training

 

As your partner, we are here to support you from day one. Operating an advanced system requires proper training and our Applications Team is here to assist you as your new surgical and urological imaging system gets up and running. 

Our applications team will provide on-site technical training to the entire staff who will be using this equipment: 

  • Radiologists
  • System administrators
  • Technologists
  • And everyone in between

They will be with you from install to completion to make sure your team is ready for the first patients to use your new equipment. 

 

 

Marketing

 

team-work

The healthcare industry and each of our customers are distinctively unique—your marketing shouldn't be anything less. 

Our marketing team is here to help provide you with guidance and support to help market your Siemens imaging equipment to referring physicians and the communities you serve.

No matter what you are looking for we can help get you what you need: 

  • Siemens Healthineers high-resolution equipment images
  • Campaign design and templates
  • Copy to be used in your own marketing

Contact us for more information on the services we can provide.

Check out Siemens Healthineers Marketing Toolkits for hi-res product and clinical images, marketing materials and information. 

 

 

 

Investment Analysis Services


Delta Medical continues its tradition of enhancing customer support with our Investment Analysis Services. Our business development experience includes feasibility studies, building planning, demographic trends,  and more.

We understand the unique challenges of rural and community hospitals–as well as private practice and start-ups–we can guide you to imaging solutions that meet your clinical, productivity, and financial goals.

Our process begins with meeting key stakeholders to confidentially discuss the scope of the plan, location, market, and integration with referring physicians and hospital systems. From there we can customize a plan to assist you in deciding whether to implement the project. If you decide to move forward, we can assist with financial justification, a business plan, and implementation plan.  


John  leads our Investment Analysis Services with over 20 years of experience preparing feasibility studies. In addition, he has extensive experience in financial analysis, project planning, imaging equipment, and assisting clients with planning and implementing successful outpatient imaging centers.  Contact us today and let's get your idea off the ground. 800.798.7574.

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John Kilroy

VP of Business Development