Field Service

 

biomedical field services


We care about what matters most to you: optimal patient care. And we know that equipment downtime prevents you from giving your patients the best. 

Delta's Field Service Team members are positioned locally and ready to be dispatched at a moment's notice, delivering a fast, simple service experience. 

Our knowledgeable Customer Service Engineers provide remote diagnostics, on-site repairs, and support to get your Siemens imaging equipment back up and running. 

Our team is OEM trained and we stay current with the newest technology and product updates through web-based and hands-on training from Siemens Healthineers.  

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Greg Frystak

Service Manager 

"We bring the experience and training of a large OEM with the community-minded focus of a local provider."

For more information, please contact our customer service team: 800.798.7574 

 


Our Net Promoter Score (NPS) shows how satisfied and loyal our customers are.

NPS is derived from our customer service and post-install surveys. Learn more about NPS

 

Service Agreements

 

Your organization deserves robust services and expertise once exclusively reserved for large hospitals. Delta provides a range of comprehensive, value-enhanced service plans to fit your needs. 

Critical systems demand real-time remote management and OEM trained Customer Service Engineers to identify, diagnose, and perform repairs with minimal interruption to your work flow. 

As an Advanced Partner of Siemens Healthineers, we have direct access to the knowledge base, mission-critical technology, and support services needed to keep your operation healthy. This partnership also affords us additional resources to assess your facility's needs with business consulting, financial review, and cash-flow analysis. 

Contact our Customer Service Team to find an equipment service plan tailored for you: 800.798.7574

Learn more about our service agreements

 

Project Management

 

Check out our Imaging Equipment Site Readiness Guide

With our Project Management Team, your equipment implementation project is guided by our Quality Assurance Program. A dedicated Project Manager will be your single point of contact during the entire process to ensure your project is on time and on budget. We help you plan for each aspect of your project, including:

  • Scheduling
  • Site Preparation
  • Construction
  • Rigging
  • Installation
  • Training

We meet unique facility demands with customized construction solutions that utilize your team's time and talents to the fullest. 

Talk to an expert today: 
800.798.7574

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Andy Kothadia

Solutions Implementation Manager

"Our Project Management Team has the experience to implement your projects in a timely and cost-efficient manner, backed by OEM training, PMP certification and Quality Policy. We are your dedicated project contact."

 

Applications Training

 

Operating an advanced system requires proper training. As your partner in imaging excellence, we're here to support you from day one.

Delta's 
Applications Team will help train you on your new Siemens surgical and urological imaging systems. We provide on-site technical training for all staff who will be using your equipment, including: 

  • Radiologists
  • System Administrators
  • Technologists
  • And everyone in between

Delta's Applications Team will be with you from install to completion to make sure your team is ready for their first patient. 

 

 

Marketing Support

 

team-work

The healthcare industry and each of our customers are distinctly unique—your marketing shouldn't be anything less. 

Our Marketing Team is here to provide you with guidance and support to help market your Siemens imaging equipment to referring physicians and the communities you serve.

No matter what you are looking for, we can help get you what you need: 

  • Siemens Healthineers high-resolution equipment images
  • Customized campaign design and templates
  • Brochures, flyers, and promotional materials
  • Copy for your own marketing products

Contact us for more information on the marketing services we provide.

Check out Siemens Healthineers Marketing Toolkits for high-resolution product and clinical images, marketing materials, and product information. 

 

Investment Analysis Services


Delta Medical continues its tradition of enhancing customer support with our Investment Analysis Services. Our business development experience includes feasibility studies, building planning, demographic trends,  and more.

We understand the unique challenges of rural and community hospitals, as well as private practices and start-ups. We will guide you to imaging solutions that meet your clinical, productivity, and financial goals.

Our process begins with meeting key stakeholders to confidentially discuss the scope of the plan, location, market, and integration with referring physicians and hospital systems. From there, we can customize a plan to assist you in deciding whether to implement the project. If you decide to move forward, we can assist with financial justification, a business plan, and implementation plan.  


John  leads our Investment Analysis Services with over 20 years of experience preparing feasibility studies. Additionally, he has extensive experience in financial analysis, project planning, imaging equipment, and assisting clients with planning and implementing successful outpatient imaging centers.  

Contact us today and let's get your idea off the ground. 800.798.7574.

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John Kilroy

VP of Business Development